Terms & Conditions

Description of Services

African Scuba and Safari (Pty) Ltd is a registered business (2024/596349/07) in the Tourism Industry offering one-of-a-kind packages that combine a range of thrilling adventures set in the most breathtaking locations in Southern Africa. We book and host the tours, accompanying our customers as tour guides for the duration of the tour and partaking in all activities.

Tours & Activities Policy

  1. Customers will be required to sign an Indemnity Form before commencement of your scheduled tour, with no exceptions. 
  2. African Scuba & Safari will not be liable or responsible for incidents that occur outside of tour activities and/or away from tour accommodation.

Bookings Policy

  1. Subject to availability and receipt of payment, requests will be processed within 2 working days and bookings confirmed by way of email confirmation.
  2. Bookings are non transferrable unless express written permission has been given by management at African Scuba & Safari. 
  3. In the event that a tour has not received the required minimum attendance or cancelled due to unforeseen circumstances, African Scuba & Safari reserve the right to relocate the booking to the next available tour date of the customers choosing.

Payments Policy

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Online Bookings
  1. The Payfast payment gate hosts a range of online payment methods that includes; SID Secure EFT, Visa, Mastercard, Snapscan, Zapper, ApplePay and Samsung Pay.
  2. Receipt of full payment via the Payfast payment gate will secure your booking and be confirmed by way of email confirmation.

Cancellations Policy

  1. Written and online bookings constitute a binding contract and are legally enforceable with no exceptions on all payment types.
  2. Cancellation within 30 days of arrival date forfeits full amount of booking total with no refunds.
  3. Cancellation before 30 days of arrival is 80% refundable (20% is retained as a service fee).

Refunds Policy

  1. Refunds on all cancelled bookings are subject to African Scuba & Safari’s cancellation policy.
  2. No refunds will be provided on any activities that were cancelled due to forces outside of African Scuba & Safari’s control such as weather, launch conditions, health, mechanical issues or any that arise on tour.
  3. No refunds will be provided on any activities that customers miss out on due to their health, being absent or non attendance.
  4. No refunds will be provided after attending and completing a tour for any reason whatsoever.

Privacy Policy

African Scuba & Safari implements the Google Analytics advertising features which make use of first and third-party cookies and identifiers together.

You can opt out of the Google Analytics Advertising Features that African Scuba & Safari uses through Ads Settings, Ad Settings for mobile apps or any other available means.

Click here for Google Analytics’ currently available opt-outs for the web.

Click here to see our full privacy policy and what information we collect and how we use it.

Disclaimer

  1. Your utilisation of the website is undertaken entirely at your own risk, and you shall bear sole responsibility for any loss or risk arising from such utilisation or reliance on the information provided on the website.
  2. Whilst we endeavour to ensure the accuracy and completeness of the content on the website, we provide no guarantee as to its quality, timeliness, operation, integrity, availability, or functionality.
  3. We hereby disclaim any liability for any direct, indirect, or consequential damage, loss, or liability arising from your access or use of the website and its content, unless otherwise mandated by applicable law.
  4. The website and all information provided therein are provided “as is” without any warranty, whether express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as permissible under law.
  5. Any views or statements presented on the website shall not necessarily reflect our views or statements.
  6. We make no warranty or representation, whether express or implied, that the information or files available on the website are free from viruses or any other harmful data or code that may disrupt, disable, or compromise the operation, stability, security, functionality, or content of your computer system or network unless arising from our gross negligence or wilful misconduct.

Limitation of Liability

  1. African Scuba & Safari shall not assume any liability for any direct, indirect, incidental, special, or consequential damages resulting from your use of the website, inability to use the website, or any unlawful activity on the website or linked third-party websites.
  2. By using the website, you agree to indemnify and not hold African Scuba & Safari accountable against any loss, claim, or damage arising from your use of the website or any linked third-party websites.

Intellectual Property

Limited License

By accessing this website, users are granted a limited, non-exclusive license to access and use the content provided for personal, non-commercial purposes. Users must not use, reproduce, modify, or distribute the content, including text, graphics, images, videos, and audio, without obtaining prior written consent from African Scuba & Safari, except as expressly permitted.

Third-Party Content Disclaimer

Some content on this website may be sourced from third parties. African Scuba & Safari does not claim ownership over such content and acknowledges that it is subject to the intellectual property rights of their respective owners.

Trademarks and Logos

The trademarks, logos, and service marks displayed on this website are the property of African Scuba & Safari or their respective owners. Users are strictly prohibited from using any trademarks or logos from this website without obtaining prior written consent from African Scuba & Safari or the respective trademark owner.

User Submissions

By submitting any content, including but not limited to text, images, videos, or other materials, users grant African Scuba & Safari the right to use, reproduce, modify, and adapt the submissions for fulfilling booking requests, marketing purposes and use on the website as a client of ours. African Scuba & Safari will not claim ownership of users’ intellectual property and will not use it for any other purpose without obtaining explicit consent. Users are personally responsible for ensuring that their submissions do not infringe upon any third-party intellectual property rights. African Scuba & Safari shall not be held liable for any copyright or trademark infringement arising from user submissions.

Country of Domicile

This website is governed by the laws of South Africa and African Scuba and Safari (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature. Company Physical Address: 74 Wonderboom Avenue, Weltevreden Park,1709, South Africa

Variation

African Scuba and Safari (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

POPI Act Agreement & Consent Declaration

All parties agree that they will comply with POPI regulations and process all the information and/or personal data in respect of the services being rendered in accordance with the said regulation and only for the purpose of providing the Services set out in the agreement to provide services.

The company “African Scuba and Safari (Pty) Ltd” (also called the service provider), all the parties to this agreement, the service provider’s employees and the client’s employees and any subsequent party/parties to this agreement acknowledge and confirm that:

(a) One or more of the parties to this agreement, will possess and will continue to possess information that may be classified or maybe deemed as private, confidential or as personal information.

(b) Such information may be deemed as the private, confidential or as personal information in so far as it relates to any party to this agreement.

(c) Such information may also be deemed as or considered as private, confidential or as personal information of any third person who may be directly or indirectly associated with this agreement.

Further it is acknowledged and agreed by all parties to this agreement, that such private, confidential or as personal information may have value and such information may or may not be in the public domain. For purposes of rendering services on behalf of the client, the service provider and any party associated with this agreement and/or any subsequent or prior agreement that may have been/will be entered into, irrevocably agree that “confidential information” shall also include inter alia and shall mean inter alia:

(a) all information of any party which may or may not be marked “confidential,” “restricted,” “proprietary” or with a similar designation;

(b) where applicable, any and all data and business information;

(c) where applicable the parties may have access to data and personal and business information regarding clients, employees, third parties and the like including personal information as defined in POPI regulation; and

(d) trade secrets, confidential knowledge, know-how, technical information, data or other proprietary information relating to the client/service provider or any third party associated with this agreement and including, without limitation, all products information, technical knowhow, software programs, computer processing systems and techniques employed or used by either party to this agreement and/or their affiliates.

All parties irrevocably agree to abide by the terms and conditions as set out in this agreement as well as agree and acknowledge that all information provided, whether personal or otherwise, may be used and processed by the service provider and such use may include placing such information in the public domain. Further it is specifically agreed that the service provider will use its best endeavours and take all reasonable precautions to ensure that any information provided, is only used for the purposes of the agreement.

It is confirmed that by submitting information to the service provider, irrespective as to how such information is submitted, you consent to the collection, collation, processing, and storing of such information and the use and disclosure of such information in accordance with this policy.

SHOULD YOU NOT AGREE TO THE TERMS AND CONDITIONS AS SET OUT IN THIS AGREEMENT AND CONSENT DECLARATION, YOU MUST NOTIFY THE SERVICE PROVIDER IMMEDIATELY. FAILING TO DO SO WILL BE DEEMED THAT YOU ACCEPT AND AGREE TO THE TERMS AND CONDITIONS SET OUT ABOVE.

We thank you for reading our Terms and Conditions. Should you have any queries, please feel free to contact African Scuba & Safari in this regard.